Responsibilities:
- Email Communication: Handle incoming customer emails and provide prompt and accurate responses to inquiries, concerns, and issues.
- Customer Support: Assist customers in resolving product or service-related problems by providing clear and concise information and troubleshooting guidance via email.
- Quality Assurance: Review and evaluate email responses to ensure they meet quality standards, including grammar, tone, and accuracy.
- Escalation Management: Identify and escalate complex or unresolved issues to appropriate teams or supervisors for further investigation and resolution.
- Knowledge Base Management: Contribute to the development and maintenance of an internal knowledge base by creating and updating support articles and resources.
Requirements:
- Excellent Written Communication Skills: Strong written communication skills with impeccable grammar, spelling, and clarity in email responses.
- Customer Service Skills: Ability to provide excellent customer service, demonstrating empathy, patience, and professionalism in email interactions.
- Problem-Solving Abilities: Strong problem-solving and analytical skills to identify and address customer issues effectively.
- Time Management: Ability to prioritize and manage multiple email tickets, ensuring timely responses and resolutions.
- Attention to Detail: Keen attention to detail to ensure accuracy in information provided and effective ticket management.
Job Types: Full-time, Regular / Permanent, Fresher
Salary: ₹16,000.00 - ₹24,000.00 per month
Benefits:
- Cell phone reimbursement
- Flexible schedule
- Internet reimbursement
- Provident Fund
Schedule:
- Day shift
- Monday to Friday
Supplemental pay types:
- Commission pay
- Performance bonus
Education:
- Higher Secondary(12th Pass) (Preferred)
Experience:
- total work (Preferred)
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