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URGENT HIRING FOR CUSTOMER CARE EXECUTIVE !!!
Looking for an ideal candidate who wants to work with International BPOs and will be responsible for communicating the how's and why's regarding service expectations within a company. Someone loves interacting with people and proactively solving queries. Someone who is confident, smart and hard-working. You will be responsible for converting UK/US customers into passionate evangelists.
Responsibilities
- Provide end-to-end service support to our customers.
- Attend to customer queries, issues and grievances over phone, email, live chat.
- Work with internal teams to resolve customer issues promptly.
- Gather and pass on the feedback from customers to product development teams.
- Proactively engage with customers to enhance retention and loyalty.
- Meet the high standards of professional conduct, turnaround time and accuracy set by the team.
Eligibility Criteria
- Super excellent verbal and written communication required (English only)
- For Voice - Focus is fluency + Strong stability.
- Should be fine with working from office.
- Flexible for rotational shift.
- Graduates/Undergraduates can apply.
- Minimum 1 year experience in international BPO.
- Age should be 18+ years.
Job Types: Full-time, Regular / Permanent, Fresher
Salary slab : ₹14,000- ₹32,000.00 per month
Benefits:
- ESIC
- Provident Fund
Schedule:
- Rotational shift.
- One side cab facility.
Supplemental pay types:
- Performance bonus
- Shift allowance
- Yearly bonus
Ability to commute/relocate:
- Mohali, Punjab : Reliably commute or planning to relocate before starting work (Required)
Education:
- Bachelor's (Preferred)
- Under Graduates can also apply.
Experience:
- total work: minimum 1+year (Preffered)
Language:
- English (Required)
Thank You.
Job Types: Full-time, Permanent, Fresher
Salary: ₹14,000.00 - ₹32,000.00 per month
Benefits:
- Health insurance
- Provident Fund
Schedule:
- Rotational shift
Supplemental pay types:
- Commission pay
- Performance bonus
- Yearly bonus
Ability to commute/relocate:
- Mohali, Punjab: Reliably commute or planning to relocate before starting work (Required)
Application Question(s):
- Are you comfortable with Rotational/night shift?
Education:
- Higher Secondary(12th Pass) (Required)
Experience:
- Customer service: 1 year (Required)
Language:
- English (Required)
